After Hours Routing
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After Hours Number That Staff Should Call To Get Support 📱:
0240728120
Staff will be prompted: Press 1 for Region 1, Press 2 for Region 2
🕒 How After Hours Routing Works:
Monday – Friday (6:00 AM – 4:00 PM):
Calls route directly to the
Rostering Team
at the main office.
Evenings, Weekends & Public Holidays:
Calls split between
Region 1
and
Region 2
on-call mobiles.
Overnight (10:00 PM – 6:00 AM):
Handled via a
Shared Roster
(both Region 1 and Region 2 divert to the active Region 1 staff member).
Region 1 (Press 1) 📞
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Region 2 (Press 2) 📞
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Regional Site Breakdown 🗺️
Click a region below to see which houses and sites belong to each on-call group:
📍 Region 1: Newcastle, Lake Mac & Central Coast
Abbott
Andretta
Bracken
Burrong
Crest
Croudace
Griffiths
Jensen
Kanwal
Koombool
Seppelt
Willow
📍 Region 2: Maitland, Raymond Terrace, Thornton, Cessnock
Bronzewing
Brunswick
Connel
Copperwing
Farm - Unit 1
Farm - Unit 2
Government
Lawson
Somerset
Stonebridge
Turnberry
Upcoming Shifts 📅
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Date
Time
Region 1
Region 2
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Quick Actions & Team Portals 🔗
⚡ Update After Hours Number
Use this form for shift swaps, early handovers, or emergency sick coverage to update live routing without altering the master spreadsheet.
👥 Lumary After Hours Hub
Access the After Hours Team workspace, client incident notes, and shift logs in Salesforce/Lumary.
🪺 The Nest (Staff Intranet)
Company knowledge base, incident escalation workflows, and staff support documentation.